Shipping & Returns

 

Domestic Shipping

Domestic shipping (within the US) is free for most items.

International Shipping

International shipping is $50 flat for most items.

Returns

We do accept returns if you have a change of heart, or the rug just doesn't feel right for you. To return a purchase, please contact us within 3 days of delivery, and we ask that you ship the item back to us within 5 days of delivery. Rug(s) must be in same condition as they were at the time of purchase. Returns will be refunded less the original cost of shipping, and buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping Times

We are dedicated to shipping all rugs 1-2 days after payment is received. Heavier, "palace-size" rugs can only be sent by truck and may require longer shipping times. Items that require additional cost or time to shop include that information in the listing page. We ship via FedEx Ground or USPS and will provide you with a tracking number once your order is processed. For expedited shipping, please contact us.